Warranty

PRODUCT WARRANTY
COMPUTER DESKS, FILING CABINETS, LAPTOP CARTS
LIMITED 5
-
YEAR WARRANTY
RTA Products, LLC warrants to the Original Purchaser who acquired a new product from RTA Products or its
authorized resellers that this product will be free from defects in its workmanship and materials, under normal use and
service conditions, as described herein. "Defects" as used in this warranty, is defined as any imperfections that impair
the use of the furniture or product. RTA products will repair or replace, at is option, without charge to the original
purchaser ‘other than freight from purchaser to RTA Products, only the defective products or parts for a period of FIVE
(5) Years.
Replacement parts can only be supplied if parts are available. Items out of production may be unavailable. This
warranty will be effective for the applicable time period beginning the date of purchase on your original sales receipt.
RTA product’s obligation under this warranty is limited to repairing or replacing products or parts as provided herein.
This product has been designed for and is intended for office and home-office use only. This warranty is Original
Purchaser’s sole remedy for product defects, and this warranty does not extend to any product, or damage to any
product, caused by or attributed to abuse or misuse, products used for commercial or rental purposes, use
modifications of, or attachments to the product, and products or parts not used, maintained, or extended hereunder is
in lieu of any and all other warranties, express or implied, including without limitations any implied warranty or
merchantability or of fitness for a particular purpose. Please note, all desks made with PVC Laminate surface should
not be exposed to direct sunlight, as it may damage the material. Damage of this nature is not covered under this
warranty.
RTA Products will not be responsible for indirect, special, incidental or consequential damages. This warranty is limited
to merchandise purchased in the Continental United States. Some States do not allow the exclusion or limitation of
incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives
you specific legal rights. You may also have other rights that may vary from state to state.
RTA Products will advise you of the procedure to follow in making warranty claims. The following are the procedures
for warranty claims:
a. Call us Monday – Friday, from 9am-5pm (Eastern Time) at [phone] to explain the defect and give your
name, address and phone number. Please have ready the model number of our product, date and place of purchase.
You can also write to us by e-mail to [e-mail] and include the same information.
b. If we determine that replacement will remedy the situation, and in order to determine the extent or the cause of the
defect, purchaser will need to send the part in question at purchaser’s expense. Once we receive the part, we will
examine it and determine whether the claim is valid (or not), and then proceed to send the replacement. We will ship
the replacement at our expense.