Warranty

a. Call us Monday – Friday, from 9am-5pm (Eastern Time) at [phone] to explain the
defect and give your name, address and phone number. Please have ready the model number of
our product, date and place of purchase. You can also write to us by e-mail
to [e-mail] and include the same information.
b. If we determine that replacement will remedy the situation, and in order to determine the
extent or the cause of the defect, purchaser will need to send the part in question at purchaser’s
expense. Once we receive the part, we will examine it and determine whether the claim is valid
(or not), and then proceed to send the replacement. We will ship the replacement at our expense.
2COOL PRODUCT WARRANTY
ONE (1) YEAR LIMITED WARRANTY
2COOL warrants this product against defects in materials and/or workmanship under normal use
for a period of ONE (1) YEAR from the date of purchase by the original purchaser ("Warranty
Period"). If a defect arises and a valid claim is received within the Warranty Period, at its option,
2COOL will either 1) repair the defect at no charge, using new or refurbished replacement parts,
or 2) replace the product with a new product that is at least functionally equivalent to the original
product.
Obtaining Service: To obtain warranty service, call 2COOL Limited Warranty Service at 1-866-
782-8262. Please be prepared to describe the product that needs service and the nature of the
problem. A purchase receipt is required. All repaired and replacements must be authorized in
advance. Service options, parts availability and response times will vary. You are responsible for
delivery and the cost of delivery of the product or any parts to the authorized service center for
replacement, per our instructions.
Limits and Exclusions: Coverage under this Limited Warranty is limited to the Continental
United States of America. This warranty does not apply to: a) damage caused by failure to follow
instructions relating to the product’s use or the installation of components; b) damage caused by
accident, abuse, misuse, fire, floods, earthquake or other external causes; c) damage caused by
service performed by anyone who is not a representative of 2COOL; d) accessories used in
conjunction with a covered product; e) a product or part that has been modified to alter
functionality or capability; f) items intended to be periodically replaced by the purchaser during
the normal life of the product including, without limitation, batteries or light bulbs; g) any
product sold "as is" including, without limitation, floor demonstration models and refurbished
items; or h) a product that is used commercially or for a commercial purpose.
2COOL shall not be liable for incidental or consequential damages resulting from the use of this
product, or arising out of any breach of this warranty. To the extent permitted by applicable law,
2COOL disclaims any and all statutory or implied warranties, including, without limitation,
warranties of merchantability, fitness for a particular pur pose and warranties against hidden or
latent defects. If 2COOL cannot lawfully disclaim statutory or implied warranties, then to the
extent permitted by law, all such warranties shall be limited in duration to the duration of this
express warranty.