Use and Care Manual

a. Call us Monday – Friday, from 9am-5pm (Eastern Time) at [phone] to explain the defect and give
your name, address and phone number. Please have ready the model number of our product, date and place of
purchase. You can also write to us by e-mail to [e-mail] and include the same information.
b. If we determine that replacement will remedy the situation, and in order to determine the extent or the cause
of the defect, purchaser will need to send the part in question at purchaser’s expense. Once we receive the part,
we will examine it and determine whether the claim is valid (or not), and then proceed to send the replacement.
We will ship the replacement at our expense.