User Manual

54 System Installation PLUS System Manual
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Figure 2-52: Command Window
Figure 2-53: Check for Port 11000 Conflicts
9) If the Reader responds to the ping request, but data is still not received by the Visualizer, check
and correct the Location Engine IP address on the Reader as described in section 2.3.3
Configuring Reader and Location Engine IP Addresses.
2.7.2 Reader Connectivity but No Tag Traffic
1. Place a known working Tag in proximity to the Reader in question. Check that the Data LED on
the Reader panel is toggling.
2. If the Reader Data LED does not toggle when a Tag is present, disconnect the SMA cable
between the Reader and the Antenna. Place the Tag within one inch of the Reader SMA port. If
the Reader Data LED toggles, replace the SMA cable.
3. If the Reader Data LED does not toggle with the Tag placed next to the SMA connector, cycle
power on the Reader. If the Reader does not receive Packets after rebooting, a hardware failure
has occurred and the Reader should be replaced.