Getting Started Guide

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The caller’s name/number does not appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume Up/Down
key.
• Check the network strength
.
• Make sure that the receiver, connector or speaker on your cellphone is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes this
service.
• Make sure this feature does not require an ALCATEL ONE TOUCH accessory.
When I select a number from my contacts, the number cannot
be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a foreign
country.
I am unable to add a contact in my contacts
• Delete some files in the cellphone contacts (i.e. your professional or personal
directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in
"Voicemail numbers".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your cellphone memory availability as it might be full.
• Contact your network operator to check service availability and check MMS
parameters (see “4.1.4 Adjust message settings”).
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped, try again later.
I am unable to connect my cellphone to my computer
• Check that your USB driver is installed properly.
• Check that you have marked the checkbox of USB debugging in Settings\
Applications\Development\USB debugging.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient cellphone memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The cellphone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your cellphone is visible to other
users (see “6.3 Connecting to Bluetooth devices”).
• Make sure that the two cellphones are within Bluetooth’s detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 2 hours).
• After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
• Switch on the backlight upon request.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or increase their
auto-check interval.
• Exit background-running applications if they are not being used for a long
time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
My cellphone becomes warm after prolonged calls, game playing,
internet surfing or running other complex applications
• This heating is a normal consequence of the CPU handling excessive data.
Ending above actions will make your phone return to normal temperature.