Getting Started Guide

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I cannot find my contacts
Make sure your SIM card is not broken
•
Make sure your SIM card is inserted properly•
Import all contacts stored in SIM card to phone•
The sound quality of the calls is poor
You can adjust the volume during a call by pressing the •
Volume key
Check the network strength •
Make sure that the receiver, connector or speaker on •
your phone is clean
I am unable to use the features described in the
manual
Check with your operator to make sure that your
•
subscription includes this service
Make sure this feature does not require an Alcatel •
accessory
When I select a number from my contacts, the
number cannot be dialed
Make sure that you have correctly recorded the •
number in your file
Make sure that you have entered the country prefix •
when calling a foreign country
Unable to make outgoing calls
Make sure you have dialed a valid number and press
•
the key
For international calls, check the country and area •
codes
Make sure your phone is connected to a network, and •
the network is not overloaded or unavailable
Check your subscription status with your operator •
(credit, SIM card valid, etc.)
Make sure you have not barred outgoing calls•
Unable to receive incoming calls
Make sure your phone is switched on and connected •
to a network (check for overloaded or unavailable
network)
Check your subscription status with your operator •
(credit, SIM card valid, etc.)
Make sure you have not forwarded incoming calls •
Make sure that you have not barred certain calls•
The caller’s name/number does not appear when
a call is received
Check that you have subscribed to this service with •
your operator
Your caller has concealed his/her name or number•