Getting Started Guide

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Make sure that your battery is not completely •
discharged; if the battery power is empty for a long
time, it may take around 20 minutes to display the
battery charger indicator on the screen
Make sure charging is carried out under normal
•
conditions (32°F (0°C) to 104°F (+40°C))
When abroad, check that the voltage input is •
compatible
My phone cannot connect to a network or “No
service” is displayed
Try connecting in another location•
Verify the network coverage with your operator•
Check with your operator that your SIM card is valid•
Try selecting the available network(s) manually •
Try connecting at a later time if the network is •
overloaded
Invalid SIM card
Make sure the SIM card has been correctly inserted•
Make sure the chip on your SIM card is not damaged •
or scratched
Make sure the service of your SIM card is available•
My phone is frozen or has not responded for
several minutes
Restart your phone by pressing and holding the
•
key
Remove the battery and re-insert it, then restart the
•
phone
If it still does not work, please use User Data Format •
to reset the phone
(1)
My phone turns off by itself
Check that your keypad is locked when you are not •
using your phone, and make sure power off key is not
accidentally touched while unlocking keypad.
Check the battery charge level
•
If it still does not work, please use User Data Format •
to reset the phone
(1)
My phone cannot charge properly
Make sure you are using an Alcatel battery and the •
charger from the box
Make sure your battery is inserted properly and clean •
the battery contact if it’s dirty. It must be inserted
before plugging in the charger