User Manual

The caller’s name does not appear when a call is received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her number
The sound quality of the calls is not optimal
• You can adjust the volume during a call by means of the key
• Check the network signal strength indicator
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service
• Make sure this feature does not require an Alcatel accessory
When I select a number from my directory, the number is not
dialed
• Make sure that you have correctly recorded the number
• Make sure that you have selected the country prefix when calling a
foreign country
I am unable to create a file in my directory
• Make sure that your SIM card directory is not full; delete some files or
save the files in the telephone's directory (i.e. your professional or
personal directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered in “My
Numbers”
• Try later if the network is busy
80
My cellphone will not connect to a network
• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually (see page 47)
• Try connecting at a later time if the network is busy or unavailable.
SIM card error
• Make sure the SIM card has been correctly inserted (see page 17)
• Verify with your operator that your SIM card is 3V compatible; old 5V
SIM cards are not compatible.
• Make sure the chip on your SIM card is not damaged or scratched
Unable to make outgoing calls
• Make sure you have dialed a valid number and press the / key
• For international calls, check the country and area codes
• Make sure your cellphone is connected to a network, and that the
network network is not busy or unavailable.
• Check your subscription status with your operator (credit, account
status etc.)
• Make sure you have not barred outgoing calls (see page 30)
Unable to receive incoming calls
• Make sure your cellphone is switched on and connected to a network
(check for busy or unavailable networks)
• Check your subscription status with your operator (credit, account
status etc.)
• Make sure you have not forwarded incoming calls (see page 30)
• Make sure that you have not barred certain calls
79
521-626_UM_USA_17-07-08 17/07/08 14:44 Page 79