Warranty

Retail LED Down Light Retrofit Limited Warranty
Technical Consumer Products, Inc. (“TCP”) warrants its products to be free from defects in material, workmanship, and title and to operate from the
date of invoice (or date of manufacture if invoice date is not known or available) as provided in the Terms and Conditions set forth below. If the
product is determined to have failed during the warranty period, TCP will, in its sole discretion, repair the product or defective part, replace with the
same or a functionally equivalent product or part, refund or credit the purchaser. Any refunds or credits issued to the purchaser will be on a prorated
basis according to the following calculation:
Invoice Price ($) x Remaining Warranty Period (months)
Warranty Period (months)
If TCP chooses to replace the product and is not able to do so because the product has been discontinued, has been modified, or is otherwise not
available, TCP may, in its sole discretion, replace the product with a comparable product that is functionally equivalent to the product to be replaced.
This limited warranty only applies when TCP products are operated as specified; have been correctly wired and installed; are operated within the
electrical values publicized on all the labels; used in lighting equipment designed and approved for the application and in environmental conditions
(temperature, humidity, air movement, and free of substances that may react corrosively with the product or parts of the product) within the normal
specified operating range of the product. For purposes of clarity, the cost of removal or installing a repaired or replaced product or part, including but
not limited to labor costs or expenses, shall be the sole liability of the purchaser.
Terms and Conditions
This limited warranty is for a period of five (5) years from the date of invoice (or date of manufacture if proof of purchase is not available), with all
components to be ordered, assembled, and shipped from a TCP location. This only applies to TCP components; for non-TCP components, the
supplier or manufacturer must be contacted for warranty claims. Any repair, alteration or modification of the product, including replacement of
product components with components of other manufacturers will void the warranty in its entirety. TCP reserves the right to request the return of all
allegedly defective products or components for testing and verification.
For products with discrete chip technology (individual LED chips), TCP warrants that no more than 10% of the discrete LEDs will fail within the
stated warranty period.
This warranty does not apply to damage or failures caused by acts of God, as a result of any abuse, misuse, vandalism, fire, corrosive environments,
power surges, excessive switching cycles, improper maintenance, abnormal use, tampering, unlawful acts by third parties, or use in violation of any
applicable standard, code, or instructions for use in installations including those contained in the National Electrical Code (NEC), the Standards for
Safety of Underwriters Laboratory, Inc. (UL), Standards for the American National Standards Institute (ANSI) or, in Canada, the Canadian Standards
Association (CSA). TCP reserves the right to inspect all allegedly defective products and/or components to determine the cause of failure and
patterns of usage. The date of purchase and product installation date must be verified to validate the elapsed operating hours if a warranty claim is
sought.
Warranty Activation/Service Claims
To obtain coverage under this warranty, customer must complete and deliver to TCP a “Warranty Form” form within 30 days of product installation.
An acknowledgement will be sent for each registration with a reference number for future correspondence. Service claims are initiated by contacting
Customer Care at 1-800-324-1496.
Return of Defective Products
After contacting TCP, if it is determined to be necessary, a Return Material Authorization (“RMA”) number will be issued, and the purchaser shall
promptly return the product to TCP at the purchaser’s expense. The RMA number must be present on the packing slip and on the outside of the
shipment packaging of the returned material. Product must be returned within 30 days of receiving the RMA number. Failure to follow this procedure
voids this warranty.
THE FOREGOING SHALL CONSTITUTE THE EXCLUSIVE REMEDY OF THE PURCHASER AND THE SOLE LIABILITY OF TCP
FOR ANY CLAIMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE ARISING FROM THE FAILURE OF THE PRODUCT
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. NO WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE IS MADE OR IS TO BE IMPLIED. In no event shall TCP be liable for any other costs or
damages, including installation, lost profits, delays, and incidental, special or consequential damages. TCP reserves the right to examine all failed
luminaires, luminaire components, lamps, drivers, and/or ballasts and the right to determine, in its sole discretion, whether any LEDs, lamps, drivers,
and/or ballasts are defective and covered under this limited warranty.

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