User's Manual

APP Download and Network Operation
Download
Search for “ TCL Home ” in the mobile app store or scan the QR code below
to download the APP. Look at the picture below. The QR code on the left is
for Sweeva 3000M; The QR code on the right is for Sweeva 3500M.
• Reset the network
Press and hold the button and the button simultaneously
until a voice prompt is heard, then the indicator light flashes slowly in
white, and the machine enters the pairing state.
Add a device
Open the APP, create a new account, and follow the operation
instructions in the App.
* If other operations are triggered during the networking process, the indicator light will
change, and the device will still maintain the network configuration state.
* If the connection between the mobile phone and the robotic vacuum cleaner fails, you can
reset the Wi-Fi again to enter the network configuration mode, and add the device again.
* Due to version upgrades and updates, please follow the APP internal guide for actual
operation.
Indicator light:
White light flashing slowly: wait for Wi-Fi connection
White light flashing quickly: Wi-Fi connection in
progress
White light normally on: Wi-Fi connected
Wi-Fi status indicator
SolutionCause
White light normally on
White light flashing
quickly
White light flashing
slowly
• Check whether the router is connected
to the network.
• Contact the network operator to find out
whether there are any network
connection problems.
Check whether the network name and
password have been changed.
If necessary, reset the Wi-Fi connection.
Please refer to the “APP Download and
Network Operation > Reset the network”
in this manual.
Establish Wi-Fi connection with the
main machine. Please refer to “Use App
to Control the Main Machine” in this
manual.
If necessary, reset the Wi-Fi connection.
Please refer to the “APP Download and
Network Operation > Reset the network”
in this manual.
The main machine
is connected to the
router, but cannot
be connected to
the network.
The main machine
cannot be
connected to the
wireless router.
The Wi-Fi
connection has
been reset or has
not been set
before.
* Before setting the Wi-Fi, please make sure that the main machine and Wi-Fi network meet the
following requirements.
A. Main machine:
on the charging dock.
B. Wi-Fi network:
* Use the correct wireless network password.
* Do not use a VPN (Virtual Private Network) or proxy server.
* The Wi-Fi router supports 802.11b/g/n and IPv4 protocols.
* The router frequency band is 2.4GHz or a dual-band router that supports the 2.4GHz frequency
band is used. The main machine does not support the 5GHz frequency band.
Wi-Fi connection failure
If you cannot use your smart phone to control the main machine,
please try the following solutions. If the problem persists, please
contact our customer service personnel in time.
* If the main machine cannot be connected in the 2.4/5GHz dual-band Wi-Fi network, please
switch to the 2.4GHz network for Wi-Fi settings. After the setting is completed, you can
switch back.
* When connecting to a hidden network, please make sure to enter the correct network
name---SSID (case sensitive) and connect to a 2.4GHz wireless network.
* When using a wireless extender/repeater, please make sure that the network name (SSID)
and password are the same as that of the main network.
Network security requirements:
* Use a WPA or WPA2 network encrypted with TKIP, PSK, AES/CCMP.
Sweeva 3000M Sweeva 3500M