Product Info

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the Volume

Up/Down key.

• Check the network strength

• Make sure that the receiver, connector, or speaker on your phone

is clean.

I am unable to use the features described in the manual

• Check with your service provider to make sure that your

subscription includes this service.

• Make sure this feature does not require an Alcatel accessory.

When I select a number from my contacts, the number

cannot be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country prefix when calling

a foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files

or save the files in the phone contacts.

My callers are unable to leave messages on my voicemail

• Contact your service provider to check service availability.

I cannot access my voicemail

• Make sure your service provider's voicemail number is correctly

entered in "Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your service provider to check service availability and check

MMS parameters.

• Verify the server center number or your MMS profile with your

service provider.

• The server center may be swamped, try again later.

SIM card PIN locked

• Contact your service provider to obtain the PUK code (Personal

Unblocking Key).

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Check your subscription status with your service provider.

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible

to other users.