Product Info

11
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle
®
to offer a safe and convenient
battery recycling program. For more information on our Battery
Recycling Program, please visit the USA and Canada website at https://
us.alcatelmobile.com/accessibility-compliance/battery-recycling/
and https://ca.alcatelmobile.com/accessibility-compliance/battery-
recycling/.
Troubleshooting�������������������
Before contacting the service center, follow the instructions below:
• You are advised to fully charge (
) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access Update phone, press Settings >
Device > Device Information > Software Update > Check
for Updates.
The following are the most asked questions:
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End/Power Key
.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the End/Power Key
is not mis-contacted
due to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions: 0°C
(32°F) to 45°C (113°F).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.