User's Manual

My phone cannot charge properly

• Make sure that your battery is not completely discharged; if the battery power

has been empty for a long time, it may take around 20 minutes to display the

battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions: 0°C (32°F) to

45°C (113°F).

• When abroad, check that the voltage input is compatible.

My phone cannot connect to a network or “No service” is displayed

• Try connecting in another location.

• Verify the network coverage with your service provider.

• Check with your service provider that your SIM card is valid.

• Try selecting the available network(s) manually.

• Try connecting at a later time if the network is overloaded.

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the one printed on

your warranty card or box.

• Make sure that the internet access service of your SIM card is available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.

Invalid SIM card

• Make sure the SIM card has been correctly inserted (see “Inserting or removing

Nano SIM card and microSD™”).

• Make sure the chip on your SIM card is not damaged or scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialed a valid number and have pressed the Call Key

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the network is not

overloaded or unavailable.

• Check your subscription status with your service provider (credit, SIM card

valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in airplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check for

overloaded or unavailable network).

• Check your subscription status with your service provider (credit, SIM card

valid, etc.).

• Make sure you have not forwarded incoming calls.