User's Guide

15 16
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume
Up/down key.
•Check the network strength .
•Make sure that the receiver, connector or speaker on your
phone is clean.
I am unable to use the features described in the manual
•Check with your carrier to make sure that your subscription
includes this service.
•Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't
be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail
•Contact your network carrier to check service availability.
I can't access my voicemail
•Make sure your carrier’s voicemail number is correctly entered.
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and
check MMS parameters.
•Verify the server center number or your MMS profile with
your carrier.
•The server center may be swamped, try again later.
SIM card PIN locked
•Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible
to other users.
•Make sure that the two phones are within Bluetooth’s detection
range.
Alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).