User's Guide

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Troubleshooting ...................
Before contacting the service center, you are advised to follow
the instructions below:
•You are advised to fully charge ( ) the battery for optimal
operation.
•Avoid storing large amounts of data in your phone as this may
affect its performance.
•Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access Update phone, press Settings\
Device\Device Information\Update phone.
and carry out the following checks:
My phone can't be switched on or is frozen
•Check the battery contacts, remove and reinstall your battery,
then turn your phone on.
•Check the battery power level, charge for at least 20 minutes.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the End/power key.
•Remove the battery and re-insert it, then restart the phone.
My phone turns off by itself
•Check whether your phone is locked when not in use, and make
sure you don't accidentally turn off your phone when locking it
by pressing the End/power key.
•Check the battery charge level.
My phone can't charge properly
•Make sure you are using an Alcatel battery and the charger
from the box.
•Make sure your battery is inserted properly and clean the
battery contact if it’s dirty. It must be inserted before plugging
in the charger.
•Make sure that your battery is not completely discharged; if
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•Make sure charging is carried out under normal conditions (0°C
to +45°C).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your carrier.
•Check with your carrier that your SIM card is valid.
•Try selecting the available network(s) manually.
•Try connecting at a later time if the network is overloaded.
My phone can't connect to the Internet
•Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
•Make sure that the internet access service of your SIM card
is available.
•Check your phone's Internet connecting settings.
•Make sure you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure the SIM card has been correctly inserted.
•Make sure the chip on your SIM card is not damaged or
scratched.
•Make sure the service of your SIM card is available.
Unable to make outgoing calls
•Make sure you have dialed a valid number and have pressed .
•For international calls, check the country and area codes.
•Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
•Check your subscription status with your carrier (credit, SIM
card valid, etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•Check your subscription status with your carrier (credit, SIM
card valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in Airplane mode.
The caller’s name/number does not appear when a call is
received
•Check that you have subscribed to this service with your carrier.
•Your caller has concealed his/her name or number.
I can't find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.