User's Guide

Boost Mobile
Virgin Mobile
Sprint
Tip: If your phone is ever lost or stolen, let us know right away so we can keep your account and phone number secure.
Welcome
Thank you for choosing us.
Whether you’re using Sprint,
Boost Mobile, or Virgin
Mobile, this guide will help
you through the basics of
getting started.
Look for your logo and color
below and choose the path
that’s right for you.
Ok, let’s go!
Activate your phone
• If you purchased your phone at a Sprint
Store, it should be activated and ready to use.
• If you received your phone in the mail, and
it is for a new Sprint account or a new line
of service, it will activate automatically when
you rst turn it on.
• If you’re swapping phones for a
number already on your Sprint account,
go to sprint.com/activate and follow
the instructions.
Set it up
Power up and complete the setup screens
1. Press and hold the Power key to turn your
phone on.
2. Follow the screens to set up Wi-Fi
®
, set up
email or other accounts, personalize your
phone, and more.
When setup is nished, you’ll see the
home screen.
You’re in control with the
Sprint Zone app
Launch the free Sprint Zone app to:
• Manage your account, including making
payments, checking usage, reviewing your
service plan, and more.
• Get phone and service support, including
access to your phone’s full user guide.
• Check out Sprint news and offers.
• And more.
Note: If your phone doesn’t have the Sprint Zone
app, visit sprint.com/sprintzone to nd out how
to get it.
Get support and more online
• For help with your phone, visit
sprint.com/support.
• To take controls of managing your account,
sign in to sprint.com/mysprint to make
payments, view bills, check usage, adjust your
service plan, and more.
• Visit community.sprint.com to join
the discussion.
Activate your phone
1. Find your phone’s 18-digit MEID number
on the packaging.
2. Go to boostmobile.com, click Activate
Your Phone, and select an option.
• If you are swapping this phone for a line
already on your Boost account, visit
My Account on boostmobile.com to
update the phone.
3. Continue through the activation steps,
and at the end you will have an option to
pay to get your service started.
Note: You can also call 1-888-BOOST-4U
(1-888-266-7848) to use the automated
activation system.
Set it up
Power up and complete setup screens
1. Press and hold the Power key to turn
your phone on.
2. Follow the screens to set up Wi-Fi
®
, set
up email or other accounts, personalize
your phone, and more.
When setup is nished, you’ll see the
home screen.
You’re in control with the
Boost Zone app
Launch the free Boost Zone app to:
• Manage your account, including checking
usage, adding funds with Re-Boost
®
,
changing plans, and more.
• Get phone and service support.
• Check out news and offers.
• And more.
Get support and more online
• For help with your phone, visit
devicehelp.boostmobile.com.
• For account management tools, including
plan details and Re-Boost
®
options, sign in
to My Account at boostmobile.com with
your phone number and account PIN.
Activate your phone
1. From your computer, visit
virginmobileusa.com and click Activate.
2. Choose an activation option and
click Next.
3. When prompted, enter the MEID and
ICCID numbers.
4. Follow the instructions to select a plan
and payment method. If you’re swapping
phones or bringing a number over, follow
the prompts.
Set it up
Power up and complete the setup screens
1. Press and hold the Power key to turn
your phone on.
2. Follow the screens to set up Wi-Fi
®
, set
up email or other accounts, personalize
your phone, and more.
When setup is nished, you’ll see the
home screen.
You’re in control with the
My Account app
Launch the free My Account app to:
• Manage your account, including checking
usage, adding funds with Top-Up, changing
plans, and more.
• Get phone and service support.
• Check out news and offers.
• And more.
Get support and more online
• For help with your phone, visit
virginmobileusa.com/help-support.
• For account management tools, including
plan details and Top-Up options, visit
virginmobileusa.com, click Manage My
Account, and sign in with your mobile
number or account number and account
PIN, vKey, or password.
Note: Available applications and services are subject to
change at any time.
The services described in this guide may require a subscription
to a service plan and/or may incur additional charges. Not all
services will work on all phones. See your carrier’s website for
more details.
Important Privacy Message. This phone is capable of
determining its/your geographical location. Your phone’s
location options will be available in the Settings menu. These
settings for the use of location information can be turned on
and off. For some applications and services you select, a
phone must be turned on and set to allow collection of location
information in order to function.
Please be advised that if you use a third-party application, the
application may collect your personal information or require
your carrier to disclose your customer information, including
location information (when applicable), to the application
provider or some other third party. Your carrier’s policies do not
apply to these third-party applications. Please carefully review
the application’s terms of use and/or the application provider’s
policies for more information about how the application will
collect, access, use or disclose your information before using a
third-party application. Terms of use and other policies usually
are available on the application provider’s website.
For additional information about your carrier’s privacy policy,
visit sprint.com/legal/privacy.html; boostmobile.com/about/
legal/privacy-policy; or virginmobileusa.com/privacy.
To review the Terms and Conditions for your service, visit
sprint.com/termsandconditions; boostmobile.com/about/
legal/terms-conditions; or virginmobileusa.com/legal/terms-
and-conditions.
For important safety and regulatory information about your
phone model, visit the manufacturer’s website.
©2016 Sprint, Boost Worldwide Inc., and Virgin Mobile USA,
L.P. All rights reserved. VIRGIN and the Virgin signature logo
are registered trademarks of Virgin Enterprises Limited and
are used under license. Other marks are property of their
respective owners.
Get Started