Manual

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center by calling (1-855-368-0829) or going to
(http://www.alcatelonetouch.us). We have placed
many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless
device in for service. In the case that your wireless
device is no longer covered by this limited warranty
due to time or condition, you may utilize our out of
warranty repair options.
How to obtain Hardware Service within the terms of
this warranty: Create a user profile (alcatel.finetw.
com) and then create an RMA for the defective
device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated
bill of sale, invoice) with the owner’s return address
(No PO Boxes accepted), wireless carrier’s name,
alternate daytime phone number, and email address
with a complete problem description. Only ship the
device. Do not ship the SIM card, memory cards, or
any other accessories such as the power adapter.
You must properly package and ship the wireless
device to the repair center. TCL Communications
Ltd. is not responsible for devices that do not arrive
at the service center or are damaged in transit.
Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the
warranty conditions, repair, and return your device to
the address provided in the RMA.