User's Manual

• Make sure that you have selected the country prefix when

calling a foreign country.

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete

some files or save the files in the phone contacts (i.e. your

professional or personal directories).

My callers are unable to leave messages on my voicemail

• Contact your network carrier to check service availability.

I can't access my voicemail

• Make sure your carrier’s voicemail number is correctly entered

in "Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network carrier to check service availability and

check MMS parameters.

• Verify the server center number or your MMS profile with

your carrier.

• The server center may be swamped, try again later.

SIM card PIN locked

• Contact your network carrier to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my phone to my computer

• Install Smart Suite.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Smart Suite Agent

has been activated.

• Check that you have marked the checkbox of USB debugging.

• Check that your computer meets the requirements for Smart

Suite installation.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Select the microSD card as the location to store downloaded

files.

• Check your subscription status with your carrier.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible

to other users.

• Make sure that the two phones are within Bluetooth’s detection

range.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum

100 min).