User's Manual

Invalid SIM card

• Make sure the SIM card has been correctly inserted.

• Make sure the chip on your SIM card is not damaged or

scratched.

• Make sure the service of your SIM card is available.

Unable to make outgoing calls

• Make sure you have dialed a valid number and have touched

• For international calls, check the country and area codes.

• Make sure your phone is connected to a network, and the

network is not overloaded or unavailable.

• Check your subscription status with your carrier (credit, SIM

card valid, etc.).

• Make sure you have not barred outgoing calls.

• Make sure that your phone is not in Airplane mode.

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a

network (check for overloaded or unavailable network).

• Check your subscription status with your carrier (credit, SIM

card valid, etc.).

• Make sure you have not forwarded incoming calls.

• Make sure that you have not barred certain calls.

• Make sure that your phone is not in Airplane mode.

The caller’s name/number does not appear when a call is

received

• Check that you have subscribed to this service with your carrier.

• Your caller has concealed his/her name or number.

I can't find my contacts

• Make sure your SIM card is not broken.

• Make sure your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the

Volume Up/Down key.

• Check the network strength

• Make sure that the receiver, connector or speaker on your

phone is clean.

I am unable to use the features described in the manual

• Check with your carrier to make sure that your subscription

includes this service.

• Make sure this feature does not require an Alcatel accessory.

When I select a number from my contacts, the number

can't be dialed

• Make sure that you have correctly recorded the number in

your file.