User's Manual

My phone can't be switched on or is frozen

• When the phone can't be switched on, charge for at least 20

minutes to ensure the minimum battery power needed, then

try to switch on again.

• When the phone falls into a loop during power on-off animation

and the user interface can't be accessed, press and hold the

Volume down key to enter Safe Mode. This eliminates any

abnormal OS booting issues caused by 3rd party APKs.

• If neither method is effective, please reset the phone using the

Power key and the Volume up key (holding both together) or

upgrade software via Mobile Upgrade tool.

My phone has not responded for several minutes

• Restart your phone by pressing and holding the Power key.

• If it still does not work, please use Factory data reset to reset

the phone or FOTA/Mobile Upgrade to upgrade software.

My phone turns off by itself

• Check that your screen is locked when you are not using

your phone, and make sure the Power key is not accidentally

contacted while the screen is unlocked.

• Check the battery charge level.

• If it still does not work, please use Factory data reset to reset

the phone or FOTA/Mobile Upgrade to upgrade software.

My phone can't charge properly

• Make sure you are using an Alcatel battery and the charger

from the box.

• Make sure that your battery is not completely discharged; if the

battery power is empty for a long time, it may take around 20

minutes to display the battery charger indicator on the screen.

• Make sure charging is carried out under normal conditions

(0°C to +40°C).

• When abroad, check that the voltage input is compatible.

My phone can't connect to a network or "No service" is

displayed

• Try connecting in another location.

• Verify the network coverage with your carrier.

• Check with your carrier that your SIM card is valid.

• Try selecting the available network(s) manually

• Try connecting at a later time if the network is overloaded.

My phone can't connect to the Internet

• Check that the IMEI number (press *#06#) is the same as the

one printed on your warranty card or box.

• Make sure that the internet access service of your SIM card

is available.

• Check your phone's Internet connecting settings.

• Make sure you are in a place with network coverage.

• Try connecting at a later time or another location.