User's Manual

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• Changes to the deviceoperatingsystem by the user or third
party applications;
•Actsofgodsuchasinclementweather,lightning,powersurges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
•Removaloralteringofthewirelessdevice’seventlabelsorserial
numbers (IMEI);
• Damage from exposure to water or other liquids,
moisture,humidity, excessive temperatures or
extreme,environmental conditions, sand, excess dust and any
condition outside the operating guidelines;
•Defectsinappearance,cosmetic,decorativeorstructuralitems
such as framing and non-operative parts;
•Damageasresultofphysicalabuseregardlessofcause.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. (US), Inc. or any of its affiliates be liable for
incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so
the preceding limitations or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by
calling (877-702-3444) or going to (http://www.alcatelonetouch.
com/usa/). We have placed many self-help tools that may help
you to isolate the problem and eliminate the need to send
your wireless device in for service. In the case that your wireless
device is no longer covered by this limited warranty due to time
or condition, you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an
RMA for the defective device. Ship the device with a copy of the
original proof of purchase (e.g. original copy of the dated bill
of sale, invoice) with the owner’s return address (No PO Boxes
accepted), wireless carrier’s name, alternate daytime phone
number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards,
or any other accessories such as the power adapter. You must
properly package and ship the wireless device to the repair
center. TCL Communication Ltd. (US), Inc. is not responsible for
devices that do not arrive at the service center or are damaged
in transit.Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions,
repair, and return your device to the address provided in the RMA.
Check the warranty repair status by going online with the RMA
number on web portal.