Product Info

14 Manufacturer's Warranty
Manufacturer's Warranty 15
your wireless device is no longer covered by this
limited warranty due to time or condition, you may
utilize our out of warranty repair options.
How to obtain Hardware Service within the terms
of this warranty: Create a user profile (alcatel.
finetw.com) and then create an RMA for the
defective device. Ship the device with a copy
of the original proof of purchase (e.g. original
copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted),
wireless carrier’s name, alternate daytime phone
number, and email address with a complete
problem description. Only ship the device. Do
not ship the SIM card, memory cards, or any
other accessories such as the power adapter.
You must properly package and ship the wireless
device to the repair center. TCT Mobile (US), Inc.
is not responsible for devices that do not arrive
at the service center or are damaged in transit.
Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the
warranty conditions, repair, and return your device
to the address provided in the RMA. Check the
warranty repair status by going online with the
RMA number on web portal.