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30 General Terms and Conditions of Service effective 7-1-13
effective 7-1-13 General Terms and Conditions of Service 31
final and non-refundable regardless of who uses
or possesses your mobile phone or Device after
you purchase services, and regardless of whether
the mobile phone or Device is used with your
consent or knowledge.
Establishing or Replenishing
Account Balances
Information on how you can establish and
maintain an account balance will be provided at
activation and is also available at boostmobile.
com or through Boost Customer Care. The
replenishment methods available to you will
depend on the terms of your Services. A fee may
apply to certain replenishment methods. Some
service plans may provide for automatic account
balance replenishment through, for example,
automatic billing to a credit card or debit card
or automatic debit from an eligible account with
a financial institution. Payment through these
methods may be subject to limitations, including,
but not limited to, the number of times an account
may be debited or charged in a particular time
period; the amount that may be debited or
charged from an account; or other limitations
imposed by us or the financial institution that
holds the account.
Protecting Our Networks & Services
We can take any action to: (1) protect our
networks, our rights and interests, or the rights
of others; or (2) optimize or improve the overall
use of our networks and Services. Some of these
actions may interrupt or prevent legitimate
communications and usage—for example,
message filtering/blocking software to prevent
spam or viruses; limiting throughput; limiting
access to certain websites, applications or other
Data Content; prohibitions on unintended uses
(for example, use as a dedicated line or use as a
monitoring service); etc. For additional information
on what we do to protect our customers, networks,
Services and equipment, see our Acceptable Use
Policy and Visitors Agreement at our website.
Your Privacy
Our Privacy Policy is available at boostmobile.
com/privacy. This policy may change from time to
time, so review it with regularity and care.
Call Monitoring: To ensure the quality of our
Services and for other lawful purposes, we may
monitor or record calls you make to us or we make
to you (for example, your conversations with our
customer service or sales departments).
Authentication and Contact: You (the account
holder) may password protect your account
information by establishing a personal
identification number (“PIN”). You may also set a
backup security question and answer in the event
you forget your PIN. You agree to protect your PIN,
passwords, and other account access credentials
like your backup security question from loss or
disclosure. You further agree that Boost may, in
our sole discretion, treat any person who presents
your credentials that we deem sufficient for
account access as you or an authorized user
on the account for disclosure of information
or changes in Service. You agree that we may
contact you for Service-related reasons through
the contact information that you provide, through
the Services or Devices to which you subscribe,
or through other available means, including text
message, email, fax, recorded message, mobile,
residential or business phone, or mail.
CPNI: As we provide telecommunications products
and Services to you (the account holder), we
develop information about the quantity, technical
configuration, type, location, and destination of
telecommunications products and Services you
use, as well as some other information found on your
bill (“CPNI”). Under federal law, you have the right,
and we have a duty, to protect the confidentiality of
your CPNI. For example, we implement safeguards
that are designed to protect your CPNI, including