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28 General Terms and Conditions of Service effective 7-1-13
effective 7-1-13 General Terms and Conditions of Service 29
of Surcharges will be provided and may vary
depending upon the location of the transaction
or the primary account address of the payment
method or Device and can change over time. We
determine the amount for these charges, and
these amounts are subject to change as are the
components used to calculate these amounts.
We will provide you notice of any changes to
Surcharges in a manner consistent with this
Agreement (see “Providing Notice To Each
Other Under The Agreement” section). However,
because some Surcharges are based on amounts
set by the government or based on government
formulas, it will not always be possible to provide
advance notice of new Surcharges or changes in
the amount of existing Surcharges. Information
on Surcharges is provided during the sales
transaction and is available on our website.
Disputing Charges
Any dispute to a charge that we assess you must
be made in writing within 60 days of the date we
deduct the charge from your account balance.
You accept all charges not properly disputed
within the above time period.
About Account Balances
To keep your account active and avoid service
interruptions, you must either maintain a positive
account balance at all times or pay any applicable
subscription charges (depending on your service
plan). Account balances are not transferable,
redeemable for cash, or refundable; that is, once
you make payment on your account, you are
provided a credit on your account that can only be
used to pay for our Services during the effective
period, which varies depending on your service
plan. Positive account balances are forfeited
if they are not used within the effective period
specified in your service plan (if you properly
replenish your account balance during the
effective period, the effective period restarts). If
you do not use your account balance during the
effective period, your account balance will expire
and you will not be entitled to a refund or service
credit. Your Service will be interrupted if you fail
to maintain a positive account balance or timely
pay applicable subscription charges for each
effective period. When this service interruption
occurs, you will be given a period of time (which
varies depending on your service plan) to make
any appropriate payments on your account. If
you do not make such payments within this time
period, your account will be cancelled. If your
account is cancelled, you will lose any phone
number, identification number, or email address
associated with your account. Reactivation fees
will apply if you choose to restart Service after
cancellation. There may be limits over which
your account balance may not exceed. See the
detailed plan or other information we provide
or refer you to during the sales transaction (also
available at boostmobile.com) for the account
status rules that apply to your Service.
Switching between Service Plans: Unless
otherwise provided in the detailed plan or other
information we provide or refer you to during
the sales transaction, you may switch to any
current service plan. If you switch service plans,
you may not receive a refund of any portion of
any previously paid service charges and you
may lose all of your remaining unused minutes,
messages, and data allotment. Some service
plans are available only on certain phones. Check
boostmobile.com for details and options.
No Refunds of Re-Boost and Monthly Charges:
We are not responsible for, nor do we refund, lost,
stolen, misused, or damaged Re-Boost cards.
We do not accept returns of or provide refunds
for Re-Boost cards. Please ask your retailer any
questions regarding its return policy. Re-Boost
cards must be applied to your account within the
time specified on the card. All Re-Boost sales are