Product Info

20 General Terms and Conditions of Service effective 7-1-13
effective 7-1-13 General Terms and Conditions of Service 21
Restrictions On Using Services
You can’t use our Services: (a) in a way that could
cause damage or adversely affect any of our
other customers or our reputation, networks,
property, or Services; or (b) in any way prohibited
by the terms of our Services, the Agreement, or
our Policies. You cannot in any manner resell
the Services to another party. For additional
restrictions on the use of our Services, see our
Acceptable Use Policy and Visitors Agreement,
which are available on our website, and the
detailed plan or other information on Services
that we provide or refer you to during the
sales transaction.
Your Device, Number, &
Email Address
We don’t manufacture any Device that we
might sell to you or that is associated with our
Services, and we aren’t responsible for any
defects, acts, or omissions of the manufacturer.
The only warranties on your Device are
the limited warranties given to you by the
manufacturer directly or that we pass through.
Device performance may vary based on device
specifications (for example, a device’s software,
memory, and storage), and device performance
may impact access to all of our Services. This
Device is sold exclusively for use with our Service
and in other coverage areas that we may make
available to you. As programmed, it will not accept
wireless service from another carrier. Except
for any legal right you may have to port/transfer
your phone number to another carrier, you have
no—and cannot gain any (for example, through
publication, use, etc.)—proprietary, ownership, or
other rights to any phone number, identification
number, email address, or other identifier that we
assign to you, your Device, or your account. We’ll
notify you if we decide to change or
reassign them.
Porting/Transferring
Phone Numbers
We don’t guarantee that number transfers to
or from us will be successful. If you authorize
another carrier to transfer a number away from us,
then that is considered a request by you to us to
terminate all of the Services associated
with that number.
Coverage; Where Your Device Will
Work; Service Speeds
Our coverage maps are available at our
authorized retail locations or boostmobile.com.
The specific network coverage you get will
depend on the radio transmissions your Device
can pick up and Services you’ve chosen. Our
coverage maps provide high level estimates of
our coverage areas when using Services outdoors
under optimal conditions. Coverage isn’t available
everywhere. Coverage and Service speeds are
not guaranteed. Coverage is subject to change
without notice. Service speeds may depend on
the Service purchased. Actual speeds will vary.
Estimating wireless coverage, signal strength,
and Service speed is not an exact science.
There are gaps in coverage within our estimated
coverage areas that—along with other factors
both within and beyond our control (for example,
network problems, network or Internet congestion,
software, signal strength, your Device, structures,
buildings, weather, geography, topography, server
speeds of the websites you access, actions of
third parties, etc.) —may result in dropped and
blocked connections, slower Service speeds, or
otherwise impact the quality of Service. Services
that rely on location information, such as E911 and
GPS navigation, depend on your Device’s ability
to acquire satellite signals (typically not available
indoors) and network coverage. While your Device
is receiving a software update, you may be
unable to use your Device in any manner until the
software update is complete.