User's Manual

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There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your jurisdiction. In no event shall TCL Communication
Ltd. or any of its affiliates be liable for incidental or consequential
damages of any nature whatsoever, including but not limited to
commercial loss, to the full extent those damages can be disclaimed
by law. Some states do not allow the exclusion or limitation of
incidental or consequential damages, or limitation of the duration of
implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: In United States please call, [phone]
or go to www.alcatelonetouch.us for technical support. In Canada
please call, [phone] or go to www.alcatelonetouch.ca for
technical support. We have placed many self-help tools that may
help you to isolate the problem and eliminate the need to send your
wireless device in for service. In the case that your wireless device is
no longer covered by this limited warranty due to time or condition,
you may utilize our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an RMA
for the defective device. Ship the device with a copy of the original
proof of purchase (e.g. original copy of the dated bill of sale, invoice)
with the owner’s return address (No PO Boxes accepted), wireless
carrier’s name, alternate daytime phone number, and email address
with a complete problem description. Only ship the device. Do
not ship the SIM card, memory cards, or any other accessories
such as the power adapter. You must properly package and ship the
wireless device to the repair center. TCL Communication Ltd. is not
responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery.
Upon receipt, the service center will verify the warranty conditions,
repair, and return your device to the address provided in the RMA.
Troubleshooting�������������������
Before contacting the service center, you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform phone
formatting or software upgrading (to reset factory data, hold down
the Power key and the Volume up key at the same time). ALL
User phone data: contacts, photos, messages, files, and downloaded
applications will be permanently lost. It is strongly advised to fully
back up the phone data and profile via Smart Suite before doing
formatting or upgrading.
and carry out the following checks:
My phone cannot be switched on or is frozen
• When the phone cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
• When the phone falls into a loop during power on-off animation
and the user interface cannot be accessed, press and hold the
Volume down key to enter Safe Mode. This eliminates any abnormal
OS booting issues caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key, (holding both together).
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key for
more than 10s.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure you are using the ALCATEL ONETOUCH charger
included in the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.