Users Manual

The caller’s name/number doesn't appear when a call is received

• If the caller is not in your contact list, you have the option to subscribe to NameID

• Your caller may have concealed his name or number.

I can't find my contacts

• Make sure that your SIM card is not broken.

• Make sure that your SIM card is inserted properly.

• Import all contacts stored in SIM card to phone.

The sound quality of the calls is poor

• Adjust the volume during a call by pressing the Volume key.

• Check the network strength. Move to a location with stronger signal strength.

• Make sure that the receiver, connector or speaker on your phone is clean.

I can't use the features described in the manual

• Check to make sure that your subscription includes this service.

• Make sure that this feature doesn't require any additional accessory.

When I select a number from my contacts, the number can't be dialed

• Make sure that you have correctly recorded the number in your file.

• Make sure that you have selected the country code when calling an international number.

I can't add a contact

• Make sure that your SIM card contact list are not full; delete some files or save the files to the phone.

My callers can't leave messages on my voicemail

• Contact your network carrier to check service availability.

• Set up your voicemail, so that your caller can leave a message.

I can't access my voicemail

• Make sure that T-Mobile's voicemail number is correctly entered in "Voicemail number".

• Try later if the network is busy.

I can't send and receive MMS

• Check your phone storage as it might be full.

• Contact customer care to check service availability and MMS parameters.

• Verify the server center number or your MMS profile with customer care.

• The server center may be swamped. Try again later.