User's Manual

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• Make sure that this feature doesn't require any
additional accessory.
When I select a number from my contacts, the
number can't be dialed
• Make sure that you have correctly recorded the
number in your file.
• Make sure that you have selected the country
code when calling an international number.
I can't add a contact
• Make sure that your SIM card contact list is not
full; if full, delete some files or save the files to the
phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service
availability.
• Set up your voicemail with your carrier, so that
your caller can leave a message.
I can't access my voicemail
• Make sure that your carrier’s voicemail number is
correctly entered in "Voicemail number".
• Try later if the network is busy.
I can't send/receive MMS
• Check your phone memory as it might be full.
• Contact your network carrier to check service
availability and MMS parameters.
• Verify the server center number or your MMS
profile with your carrier.
• The server center may be swamped. Try again
later.
• Start a new Messaging string. Your messaging
string may have reached its limit.
SIM card PIN locked
• Contact your network carrier to obtain the PUK
(Personal Unblocking Key) code.
I can't connect my phone to my computer
• Install Smart Suite on your phone via Google Play
store.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart
Suite Agent has been activated.
• Check that you have marked the USB debugging
checkbox.
• Check that your computer meets the requirements
for Smart Suite installation.
• Make sure that you’re using the right cable from
the box.
I can't download new files
• Make sure that there is sufficient phone storage
space for your download.