User's Manual
Table Of Contents
- Troubleshooting
- Safety and Precautions
- Safety and use
- 1 Your mobile
- 2 Text input
- 3 Call, Call log and Contacts
- 4 Messaging 
- 5 Calendar and Clock
- 6 Getting connected
- 7 Multimedia applications
- 7.1 Camera 
- 7.2 Viewing Photos or Videos 
- 8 Others
- 8.1 Other applications
- 9 Google applications
- 9.1 Chrome
- 9.2 Gmail
- 9.3 Maps
- 9.4 YouTube
- 9.5 Drive
- 9.6 Play Store
- 9.7 YT Music
- 9.8 Play Movies & TV
- 9.9 Files
- 9.10 Duo
- 9.11 Google Assistant
- 10 Settings 
- 10.1 Network & internet
- 10.2 Connected devices
- 10.3 Apps & notifications
- 10.4 Battery
- 10.5 Display
- 10.6 Sound
- 10.7 Storage
- 10.8 Privacy
- 10.9 Location
- 10.10 Security
- 10.11 Accounts
- 10.12 Accessibility
- 10.13 Digital Wellbeing & parental controls
- 10.14 Google
- 10.15 System
- 10.16 About phone
- 10.17 System updates
- 11 Making the most of your phone
- 11.1 FOTA Upgrade
- 12 Accessories
- 13 1 YEAR LIMITED WARRANTY
- 14 Troubleshooting
- 15 Specifications
109 110
Invalid SIM card
• Make sure that the SIM card has been correctly
inserted (see "Inserting or removing the SIM
card").
• Make sure that the chip on your SIM card is not
damaged.
• Make sure that the service of your SIM card
matches the network you’re on.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and
have tapped Call on your phone.
• For international calls, check the country and area
codes.
• Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.
• Check your subscription status with your carrier.
• Make sure that you have not barred outgoing
calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and
connected to a network.
• Check for overloaded or unavailable network.
• Check your subscription status with your carrier.
• Make sure that you have not forwarded incoming
calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a
call is received
• Check that you have subscribed Caller ID service
with your carrier.
• Your caller may have concealed their name or
number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the
Volume up/down key.
• Check the network strength. Move to a location
with stronger signal strength.
• Make sure that the receiver, connector or speaker
on your phone is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your
subscription includes this service.