User's Manual

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My phone turns off by itself
• When your phone turns off by itself, make sure
that the Power key is not accidentally pressed.
• Check the battery charge level.
• Check your phone’s settings for turning off the
phone at a certain time.
• If it still doesn't work, Factory reset the phone via
the Backup & reset in the phone’s Settings. Make
sure you have backed up your data.
My phone can't charge properly
• Make sure that you are using the proper charger
that comes with the phone.
• If your phone has a removable battery, make sure
that your battery is inserted properly and the
battery terminal makes good contact with the
phone. It must be inserted before plugging in the
charger.
• Make sure that your battery is not completely
discharged; if the battery power has been
discharged for a long time, it may take around 10
minutes to display the battery charging indicator
on the screen.
• Make sure that charging is carried out under
normal conditions (0°C (32°F) to 55°C (131°F)).
• When abroad, check that the voltage input is
compatible.
• Check that the charging port is secured and not
damaged.
My phone can't connect to a network or "No
service" is displayed
• Try connecting to the network by moving to
another physical location.
• Verify the network coverage with your carrier in
your current area.
• Check with your carrier that your SIM card is valid.
• Make sure your phone’s setting is not in airplane
mode.
• If you are away from your carrier’s network,
you may need to enable roaming in the phone’s
settings to connect to another network. Roaming
charges may apply.
My phone can't connect to the internet
• Make sure that Cellular Data internet service is
available in your wireless service plan.
• Check your phone's settings. Make sure Cellular
Data is enabled or Wi-Fi connected.
• Make sure that you are in a place with network
coverage for cellular data or Wi-Fi internet
connection.
• Try connecting at a later time or another location.