User's Manual

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My phone can't connect to the internet
• Check that the IMEI number (press *#06#) is the
same as the one printed on your warranty card or
box.
• Make sure that the internet access service of your SIM
card is available.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network
coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly
inserted (see "Insert/Remove the Nano SIM microSD
Cards").
• Make sure that the chip on your SIM card is not
damaged.
• Make sure that the service of your SIM card is
available.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and
have tapped Call.
• For international calls, check the country and area
codes.
• Make sure that your phone is connected to a
network, and the network is not overloaded or
unavailable.
• Check your subscription status with your operator
(credit,
• SIM card valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and
connected to a network (check for overloaded or
unavailable network).
• Check your subscription status with your operator
(credit, SIM card valid, etc.).
• Make sure that you have not forwarded incoming
calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call
is received
• Check that you have subscribed to this service with
your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.