Product Info

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• Make sure that your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your operator (credit,
• SIM card valid, etc.).
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed to this service with your operator.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume up/
down key.
• Check the network strength. Move to a location with stronger
signal strength.
• Make sure that the receiver, connector, or speaker on your phone is clean.
I can't use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure that this feature doesn't require an Alcatel
• accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
I can't add a contact
• Make sure that your SIM card contacts are not full; delete some
files or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network operator to check service availability.
I can't access my voicemail
• Make sure that your operator’s voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I can't send and receive MMS
• Check your phone memory as it might be full.
• Contact your network operator to check service availability and
MMS parameters.
• Verify the server center number or your MMS profile with your
operator.
• The server center may be swamped. Try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK (Personal
Unblocking Key) code.
I can't connect my phone to my computer
• Check that your USB driver is installed properly.
• Check that you have marked the USB debugging checkbox.
• Make sure that you’re using the right cable from the box.
I can't download new files
• Make sure that there is sufficient phone storage space for your
download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
The phone can't be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
• Make sure that you follow the complete charge time with default
charger (minimum 144 minutes).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Adjust the brightness of the screen as appropriate.
• Extend the email auto-check interval for as long as possible.
• Update news and weather information on manual demand, or
increase their auto-check interval.
• Exit background-running applications if they are not being used for
extended periods of time.
• Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing, or running other complex applications
• This heating is a normal consequence of the CPU handling
excessive data. Ending the above actions will make your phone
return to normal temperature.
After Factory reset is performed, I can't use my phone without
entering Google Account credentials
• After reset is performed, you must enter the original Google
Account credentials that were used on this phone.
• If you don’t remember your Google Account credentials, complete
Google Account recovery procedures.
• If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
• Make sure that Do Not Disturb mode (go to Settings > Sound > Do
Not Disturb) is not activated.
• Press the Volume up/down key to adjust volume.
I forget some passwords/codes/keys on phone
• Perform Factory reset.
• If you still cannot access your phone, apply to the authorized repair
center, but remember that it will not be regarded as warranty case.
Alcatel is a trademark of Nokia used under license by TCL
Communication Technology Holdings Limited. © 2020 TCT
Mobile Limited. All rights reserved. TCL Communication
Technology Holdings Limited reserves the right to alter
material or technical specification without prior notice.