Product Info

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Disclaimer
There may be certain differences between the user manual description
and the phone’s operation, depending on the software release of your
phone or specific carrier services.
TCL Communication Technology Holdings Limited. shall not be held
legally responsible for such differences, if any, nor for their potential
consequences, which responsibility shall be borne by the carrier
exclusively.
Warranty
For information on warranty of your device, visit the USA and Canada
websites at https://us.alcatelmobile.com/warranty/ and https://
ca.alcatelmobile.com/warranty/
Electronic Recycling
For more information on Electronic Recycling, please Visit Alcatel
Electronic Recycling Program website at (USA) https://us.alcatelmobile.
com/accessibility-compliance/electronic-recycling-program/ and
(Canada) https://ca.alcatelmobile.com/accessibility-compliance/
electronic-recycling-program/
Battery Recycling
Alcatel partners with Call2Recycle
®
to offer a safe and convenient
battery recycling program.
For more information on our Battery Recycling Program, please visit the
USA and Canada website at https://us.alcatelmobile.com/accessibility-
compliance/battery-recycling/ and https://ca.alcatelmobile.com/
accessibility-compliance/battery-recycling/
Troubleshooting
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may
affect its performance.
• Update your phone's software via the Updates application. Or
you can touch Settings > System > Advanced > System Updates
to update software.
• Reset your phone via Factory reset. You can touch Settings >
System > Advanced > Reset options > Erase all data (Factory
reset), and then touch RESET PHONE�
and carry out the following checks:
My phone can't be switched on or is frozen
• Check the battery power level and charge for at least 20 minutes.
• If it still does not work, please reset the phone using the Power key
and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone can't charge properly
• Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charger
• indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
(32°F) to +50°C (122°F)).
• When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is available.
• Check your phone's internet connection settings.
• Make sure that you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see
"Insert/Remove the Nano SIM microSD Cards").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched
Call.
• For international calls, check the country and area codes.