User's Manual

13
Warranty
For information on warranty of your device, visit USA and Canada website
at www.alcatelonetouch.us/product-support and www.alcatelonetouch.
ca/product-support
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please Visit Alcatel
Electronic Recycling Program website at http://www.alcatelonetouch.us/
electronic-recycling-program
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle® to offer a safe and convenient
battery recycling program.For more information on our Battery
Recycling Program, please visit the USA and Canada website at www.
alcatelonetouch.us/battery-recycling and www.alcatelonetouch.ca/
battery-recycling
Troubleshooting .............................
Before contacting the service center, here are some instructions to help
you troubleshoot your device:
•To have optimal operation, fully charge the battery.
•To improve the phone’s performance, remove unnecessary files or
apps on your phone.
•To update your system software, use the System Updates command in
your phone’s settings.
•To set your phone to factory default, use the Backup & Reset in the
phone’s settings. All of your phone data will be lost permanently. It is
strongly advised to fully back up your phone before resetting.
My phone can't be switched on
•When the phone can't be switched on, charge for at least 20 minutes
to ensure the minimum battery power needed. Then switch it on again.
My phone has not responded for several minutes
•If your phone doesn’t respond, turn off your phone by pressing and
holding the Power key until it turns off and then restart it again.
•If your phone has a removable battery, remove the battery and reinsert
it, then restart the phone.