User Manual

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My phone cannot be switched on or is frozen
• If the phone cannot be switched on, charge it for at least 20
minutes to ensure the minimum battery power needed, then try
to switch on again.
• If the phone falls into a loop during power on-off animation and
the user interface cannot be accessed, press and hold the Power
key to reset. This eliminates any abnormal OS booting issues
caused by 3rd party APKs.
• If neither method is effective, please reset the phone using the
Power key and the Volume up key (holding both together) or
upgrade software via Mobile Upgrade tool.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
• If it still does not work, please use Factory data reset to reset the
phone or Mobile Upgrade to upgrade software.
My phone turns off by itself
• Check that your screen is locked when you are not using
your phone, and make sure the Power key is not accidentally
contacted while the screen is unlocked.
• Check the battery charge level.
• If it still does not work, please use Factory data reset to reset the
phone or FOTA/Mobile Upgrade to upgrade software.
My phone cannot charge properly
• Make sure you are using an ALCATEL charger from the box.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or "No service" is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try connecting at a later time if the network is overloaded.
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the
one printed on your warranty card or box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged or
scratched.
• Make sure that the service of your SIM card is available.
I am unable to make outgoing calls
• Make sure you have dialed a valid number and have touched
Call.
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
I am unable to receive incoming calls
• Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
• Check your subscription status with your operator (credit, SIM
card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored on the SIM card to the phone.