User's Manual
Table Of Contents
- Getting started
- Phone calls
- Contacts
- Entering text
- Messaging
- Connecting to the Internet
- Browsing the Internet
- Mobile Hotspot & Tethering
- Using Wi-Fi Direct
- Bluetooth
- Entertainment
- Google applications
- Applications
- Phone settings
- Upgrading the phone software
- Troubleshooting
- For your safety
- Specifications
- 12 MONTH LIMITED WARRANTY
- Electronic Recycling
- Battery Recycling (USA & Canada)
- Notes
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Upgrading the phone software
Use FOTA Upgrade tool to update your phone's software.
All personal information will be saved following the update process. We
recommend you back up your personal data using Smart Suite before
upgrading.
FOTA Upgrade
Tap > Settings > Cricket software update. Tap Check for updates, and
the phone will search for the latest software. Your phone will automatically
download the update package. You can choose to install or ignore the
updates.
Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally,
you can refer to the chart below. If your particular problem cannot be
resolved using the information in the chart, contact the dealer where you
purchased the phone.
Problem Possible causes Possible solution
Poor reception The network signal is too weak at
your current location, for example, in
a basement or near a tall building,
because wireless transmissions
cannot effectively reach it.
Move to a location where the
network signal can be properly
received.
The network is busy at the current
time (for example, during peak times,
there may be too much network
traffic to handle additional calls).
Avoid using the phone at such
times, or try again after waiting a
short time.
You are too far away from a base
station for your service provider.
You can request a service area
map from your service provider.
Echo or noise Poor network link quality on the part
of your service provider.
End the call and dial again. You
may be switched to a better-
quality network link or phone line.
Poor local telephone line quality. End the call and dial again. You
may be switched to a better-
quality network link or phone line.
Unable to select
certain features
Your service provider does not
support these features, or you have
not applied for services that provide
these features.
Contact your service provider.