User's Manual

Table Of Contents

19 20

After Factory reset is performed my device asks to enter Google

account credentials and I can’t use it avoiding this action*.

• After Factory reset is performed you need to enter the original

Google account credentials that were used on this device before

Factory data reset. Otherwise, you will not be able to use the

device. If you don’t remember your Google account credentials

please complete Google account recovery procedure. In case

you don’t succeed in it - please apply to authorized repair center,

but remember that it will not be regarded as warranty case.

* Applicable for Android OS versions starting from 5.1.

I don’t hear when somebody calls/messages me, I just see missed

calls/messages notifications on display.

• Please check if Interruptions/Do not disturb mode is activated

on your device. If it is activated you can see a “Star” symbol

(for Android OS 5.X version) or icon (for Android OS 6.X

version) displayed on the notification panel. In this case, you

need deactivate Interruptions/Do not disturb mode. To do it just

press volume up or down key and select “All” (on Android 5.X)

or modify it in Settings → Sound & notifications → Interruptions

(for Android 5.X) or Do not disturb ( for Android 6.X).

My device asks me to enter some password/code/key that I

don’t remember or don’t know due to this device has been used

by another person before and I can’t get this password/code/

key from him/her.

• Password/code/key request could be caused by same security

feature activated on this device. You can try to perform Factory

data reset, but remember that if it doesn’t help you need to

contact an authorized repair center and it will not be regarded

as warranty case.

alcatel is a trademark of Alcatel-Lucent

and is used under license by

TCL Communication Ltd.

TCL Communication Ltd reserves

the right to alter material

or technical specification

without prior notice.

All "Signature" ringtones embedded in this phone have been

composed, arranged, and mixed by NU TROPIC (Amar Kabouche).