User's Guide

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There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including but
not limited to commercial loss, to the full extent those damages
can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
How to obtain Support: In United States please call, (855)
368-0829 or go to www.alcatelonetouch.us for technical
support. In Canada please call, [phone] or go to www.
alcatelonetouch.ca for technical support. We have placed many
self-help tools that may help you to isolate the problem and
eliminate the need to send your wireless device in for service. In
the case that your wireless device is no longer covered by this
limited warranty due to time or condition, you may utilize our out
of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an
RMA for the defective device. Ship the device with a copy of
the original proof of purchase (e.g. original copy of the dated
bill of sale, invoice) with the owner’s return address (No PO
Boxes accepted), wireless carrier’s name, alternate daytime phone
number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards,
or any other accessories such as the power adapter. You must
properly package and ship the wireless device to the repair center.
TCL Communication Ltd. is not responsible for devices that do not
arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service
center will verify the warranty conditions, repair, and return your
device to the address provided in the RMA. Check the warranty
repair status by going online with the RMA number on web portal.
Electronic Recycling:
For more information on Electronic Recycling, please:
1) Visit ALCATEL ONETOUCH Electronic Recycling Program
website at http://www.alcatelonetouch.us/Electronic-Recycling-
Program-Accessibility-and-Compliance/b/11522543011, or
2) Call ALCATEL ONETOUCH US Customer Support at 1-855-
368-0829.
Troubleshooting ...................
Before contacting the service center you are advised to follow the
instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access System updates, touch the
Application tab from the Home screen, then select System
updates or touch Settings\About phone\System updates.
Touch
and the phone will search for the latest software. If
you want to update the system, touch the button, and when
that’s finished, touch to complete the upgrade. Now your
phone will have the latest version of the software. You should
turn on data connection or Wi-Fi before searching for updates.
Settings for auto-check frequency are also available once you
restart the phone. If you have chosen auto-check, when the
system discovers the new version, a dialog will pop up to choose
download or ignore, the notification will also appear in status bar.
During FOTA downloading or updating, to avoid errors in
locating the correct update packages, do not change your default
storage location.
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory
data, hold down the Power key and the Volume up key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will be lost
permanently. It is strongly advised to fully backup the phone
data and profile via Smart Suite before doing formatting and
upgrading.
• Please pay attention that after Factory data reset is performed
you may be requested to enter Google account credentials* that
were used on this device before Factory reset. Otherwise you
will not be able to use the device. If you don’t remember your
Google account credentials please complete Google account
recovery procedure. In case you don’t succeed in it - please
apply to authorized repair center, but remember that it will not
be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.