User's Manual

13 14
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or
implied, other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including
but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not
allow the exclusion or limitation of incidental or consequential
damages, or limitations on the duration of implied warranties,
so the preceding limitations or exclusions may not apply to you.
How to obtain warranty: In United States, call [phone]
or go to http://www.alcatelonetouch.us/warranty. In Canada, call
[phone] or go to http://www.alcatelonetouch.ca/warranty.
We have also placed warranty procedure in our website. In the
event that your wireless device is no longer covered by this
limited warranty due to time or condition, you may utilize our
out of warranty repair option with our authorized repair center.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
1) Visit Alcatel Electronic Recycling Program website at http://
www.alcatelonetouch.us/electronic-recycling-program, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Troubleshooting ..............
Before contacting the service center you are advised to follow
the instructions below:
• You are advised to fully charge the battery for optimal
operation.
• Avoid storing large amounts of data on your phone as this may
affect its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access System updates, touch the
Application tab from the Home screen, then select System
updates or touch Settings\About phone\System updates.
Touch and the phone will search for the latest software.
If you want to update the system, touch the button, and
when that’s finished, touch to complete the upgrade. Now
your phone will have the latest version of the software. You
should turn on data connection or Wi-Fi before searching for
updates. Auto-check settings are also available. If you have
chosen auto-check, when the system discovers the new
version, a dialog will pop up to choose download or ignore, the
notification will also appear in status bar.
Don't change your default storage location while FOTA is
downloading or updating to avoid errors in locating the correct
update packages.
• Use Factory data reset and Mobile Upgrade tool to perform
phone formatting or software upgrading (to reset factory data,
hold down the Power key and the Volume up key at the
same time when powered off). ALL User phone data: contacts,
photos, messages and files, downloaded applications will
be lost permanently. It is strongly advised to fully backup the
phone data and profile via Smart Suite before doing formatting
and upgrading.
• Please pay attention that after Factory data reset is performed
you may be requested to enter Google account credentials*
that were used on this device before Factory reset. Otherwise
you will not be able to use the device. If you don’t remember
your Google account credentials please complete Google
account recovery procedure. In case you don’t succeed in it -
please apply to authorized repair center, but remember that it
will not be regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
and carry out the following checks: