User's Manual

19 20
The phone becomes warm following prolonged calls,
game playing, internet surfing, or running other complex
applications.
• This heating is a normal consequence of the CPU handling
excessive data. Ending above actions will make your phone
return to normal temperatures.
After Factory reset is performed my device asks to enter
Google account credentials and I can’t use it avoiding this
action*.
• After Factory reset is performed you need to enter the
original Google account credentials that were used on this
device before Factory data reset. Otherwise you will not be
able to use the device. If you don’t remember your Google
account credentials please complete Google account recovery
procedure. In case you don’t succeed in it - please apply
to authorized repair center, but remember that it will not be
regarded as warranty case.
* Applicable for Android OS versions starting from 5.1.
I don’t hear when somebody calls/messages me, I just see
missed calls/messages notifications on display.
• Please check if Interruptions/Do not disturb mode is activated
on your device. If it is activated you can see a “Star”
symbol (for Android OS 5.X version) or icon (for Android
OS 6.X version) displayed on notification panel. In this case
you need deactivate Interruptions/Do not disturb mode. To
do it just press volume up or down key and select “All” (on
Android 5.X) or modify it in Settings àSound & notifications
àInterruptions ( for Android 5.X) or Do not disturb ( for Android
6.X).
My device asks me to enter some password/code/key that
I don’t remember or don’t know due to this device has
been used by another person before and I can’t get this
password/code/key from him/her.
• Password/code/key request could be caused by same security
feature activated on this device. You can try to perform Factory
data reset, but remember that if it doesn’t help you need to
apply authorized repair center and it will not be regarded as
warranty case.
ALCATEL is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2016 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar
Kabouche).