User's Guide

16
If the tablet falls into a loop during power on-off animation
and the user interface cannot be accessed, press the
Power key to Pop up the options, then long press "Power
Off" to enter Safe Mode. This eliminates any abnormal OS
booting issues caused by 3rd party APKs.
My tablet has not responded for several minutes
Restart your tablet by long pressing the Power key for
about 10 seconds.
My tablet turns off by itself
Check that your screen is locked when you are not using
your tablet, and make sure the Power key is not mis-
contacted due to unlocked screen.
Check the battery charge level.
My tablet can’t charge properly
Make sure that your battery is not completely discharged;
if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
Make sure charging is carried out under normal conditions
(0°C to +40°C).
When abroad, check that the voltage input is compatible.
My tablet can’t connect to the Internet
Check your tablet’s Internet connection settings.
Make sure you are in a place with network coverage.
Try connecting at a later time or another location.
I am unable to use the features described in the manual
Check with your operator to make sure that your
subscription includes this service.
Make sure this feature does not require an Alcatel
accessory.
I am unable to connect my tablet to my computer
Install Alcatel Center.
Check that your USB driver is installed properly.
Check that you have marked the checkbox for USB
debugging. To access this function, touch Settings\About
tablet, then touch Build number 7 times. Now you may
touch Settings\Developer options\USB debugging.
Check that your computer meets the requirements for
Alcatel Center Installation.