User's Guide
15
Company Contact Information
Customer Care may be contacted at:
USA Phone Number: 855-368-0829 or https://us.alcatelmobile.
com/
Canada Number: 855-844-6058 or https://ca.alcatelmobile.
com/
BlackBerry Support: # 1 855-223-4034 (USA and Canada) or
www.blackberrymobile.com
Electronic Recycling
For more information on Electronic Recycling, please:
1) Visit alcatel Electronic Recycling Program websit.
For USA, http://us.alcatelmobile.com/accessibility-
compliance/electronic-recycling-program/ and for Canada,
please visit http://ca.alcatelmobile.com/accessibility-
compliance/electronic-recycling-program/.
Troubleshooting
Before contacting the service center, you are advised to
follow the instructions below:
• You are advised to fully charge ( ) the battery for
optimal operation.
• Avoid storing large amounts of data in your tablet as this
may affect its performance.
• Use Factory data reset and the upgrade tool to perform
tablet formatting or software upgrading. All user tablet
data: contacts, photos, and files, downloaded applications
will be lost permanently. It is strongly advised to fully back
up the tablet data and profile before doing formatting
and upgrading.
Please pay attention that after Factory data reset is
performed you may be requested to enter Google account
credentials
(1)
that were used on this device before Factory
reset. Otherwise you will not be able to use the device.
If you don’t remember your Google account credentials
please complete Google account recovery procedure.
My tablet cannot be switched on or is frozen
• If the tablet cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed,
then try to switch on again.
(1)
Applicable for Android OS versions starting from 5.1.