User's Guide
14
TCT’s 2 Year Limited Warranty will abide by the
following options regarding claims:
1. Repair the TCT product using new or previously used parts
that are equivalent to new in performance and reliability.
2. Replace the TCT product with the same model (or with
customer consent a product that has similar functionality)
formed from new and/or previously used parts that are
equivalent to new in performance and reliability.
a. When a TCT product or part is replaced or provided,
any replacement item becomes the customer’s
property and the replaced or refunded item
becomes TCT’s property.
b. TCT will not provide any data transfer service.
This is the customer’s responsibility. TCT shall
not be liable for the loss of any saved/stored data
in products that are either repaired or replaced.
Customer should maintain a separate backup copy
of the contents of the device’s data.
3. All refund requests shall be submitted to the retailer where
the device(s) were originally purchased and shall subject
to the retailer’s refund policies. Customers may obtain the
retailers return policies at the links provided below:
a. U.S. https://us.alcatelmobile.com/return-policy/
b. Canada https://ca.alcatelmobile.com/return-policy/
4. Repair or Replacement of any TCT product under the terms
of this warranty does not provide right to extension or
renewal of the warranty period.
5. Warranty repairs are available free of charge at TCT
authorized repair centers for products that comply with the
General Terms and Conditions of this warranty. Shipping
cost of the defective product(s) to TCT authorized repair
center is to be paid by the customer. The customer is
responsible for any damage to the defective product during
shipment to the authorized repair center.
6. This warranty is not transferrable. This warranty will be the
purchasers’ sole and exclusive remedy and neither TCT
nor its service centers shall be liable for any incidental
or consequential damages or breach of any express or
implied warranty of this product.
7. This warranty extends to products purchased and sold
within the United States and Canada. All products sold in
United States will be subject to their respective state and
federal laws. All products purchased in Canada will be
subject to Canadian laws.