User's Manual

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Troubleshooting
Before contacting the service center, here are some instructions to
help you troubleshoot your device:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data on your phone as this may
affect its performance.
• Update your phone's software via the Updates application. Or
you can touch Settings > System > Advanced > System
Updates to update software.
• Reset your phone via Factory reset. You can touch Settings
> System > Advanced > Reset options > Erase all data
(Factory reset), and then touch RESET PHONE.
The following are the most asked questions:
My phone can't be switched on or is frozen
• Check the battery power level and charge for at least 20
minutes.
• If it still does not work, please reset the phone using the Power
key and the Volume up key.
My phone has not responded for several minutes
• Restart your phone by pressing and holding the Power key.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the Power key is not mis-contacted due
to unlocked screen.
• Check the battery charge level.
My phone can't charge properly
• Make sure that your battery is not completely discharged; if
the battery power has been empty for a long time, it may take
around 20 minutes to display the battery charger indicator on
the screen.
• Make sure charging is carried out under normal conditions: 0°C
(32°F) to +50°C (122°F).
• When abroad, check that the voltage input is compatible.
12 Month Limited Warranty
For Warranty information and support, please visit
https://us.alcatelmobile.com/warranty/.
Electronic Information
For more information on Electronic Recycling:
1) Visit Alcatel Electronic Recycling Program website at https://
us.alcatelmobile.com/accessibility-compliance/electronic-re-
cycling-program/, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle
®
to offer a safe and convenient
battery recycling program. For more information on our Battery
Recycling Program, please visit the USA and Canada website
at https://us.alcatelmobile.com/accessibility-compliance/battery-
recycling/ and https://ca.alcatelmobile.com/accessibility-compliance/
battery-recycling/.