User's Manual

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For Assistance:
Please visit your local Metro store or refer to the following options
if you need additional assistance.
• Sign up for MyAccount to view account details, check your
balance, make a payment, manage eWallet and more.
• Metro automated customer service from any phone
1.888.8metro8 and follow the prompts (1.888.863.8768)
• Online information metrobyt-mobile.com
Please follow us at:
@metrobytmobile
facebook.com/Metrobytmobile
Copyright: Metro, MetroPCS and other words, slogans, designs
and devices are registered or unregistered trademarks of T-Mobile
USA, Inc. Copyright © 2019 T-Mobile USA, Inc. All other
trademarks and other intellectual property are the properties of
their respective owners.
Your device may not work if you alter its original software.
This device will only operate with firmware versions that have
been approved for use by Metro and the device manufacturer. If
unauthorized firmware is placed on the device, it will not function.
Hearing aid compatibility: This phone has been tested and rated
for use with hearing aids for some of the wireless technologies that
it uses. However, there may be some newer wireless technologies
used in this phone that have not been tested yet for use with
hearing aids. It is important to try the different features of this
phone thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering noise.
Consult your service provider or the manufacturer of this phone
for information on hearing aid compatibility. If you have questions
about return or exchange policies, consult your service provider
or phone retailer.
• Call Detail. View your call detail online for a listing of all local
calls made during the service cycle. (Additional charge applies.)
Payment Options:
There are several ways to pay for your Metro service.
• Auto Pay. Your credit or debit card is automatically debited two
days before payment is due.
• Express Pay. Pay by credit or debit card online at
metrobyt-mobile.com.
• By Mail. Include your account number and phone number on
your check or money order and mail to: Metro by T-Mobile, P.O.
Box 5119, Carol Stream, IL 60197-5119.
• By Phone via Automated System. Pay by credit or
debit card from your Metro phone by dialing 1.888.8metro8.
(Convenience fee applies.)
• Store Payment Machine.* Accepts cash, debit or credit card
(with PIN). (Convenience fee applies.)
• Over the Counter.* Pay at an Authorized Payment Location
with cash, check, credit or debit card.
• eWallet. Sign up for MyAccount through
metrobyt-mobile.com and create your own secure eWallet
where you can safely store cards for quick payment and set
up auto pay.
• Text to Pay. The secure and easy way to pay your monthly
Metro service. Register your credit or debit card with the Metro
eWallet service and simply respond to a text from PAYNOW
(729699) to pay.
* Not available at all locations.
MyMetro
®
• Manage your Metro account right on your phone.
By dialing any of the customer service numbers you can change your
rate plan, change your features and pay for service. Just follow the
instructions on your phone.