Product Info

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•Verify the server center number or your MMS profile with your carrier.
•The server center may be swamped. Try again later.
•Start a new Messaging string. You messaging string may have reached
its limit.
SIM card PIN locked
•Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
•Check to make sure the USB port is not broken. If it’s not working, try
another USB port on your computer.
•Make sure USB drivers are properly installed.
•If you are using a Windows computer, make sure it supports MTP mode.
If you are using a Mac, make sure to install Android File Transfer from
www.android.com/filetransfer/.
•Make sure that you’re using the correct cable from the box.
I can't download new files
•Make sure that there is sufficient phone storage space for your
download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to
other users.
• Make sure that the two phones are within Bluetooth’s detection range.
•Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector and speaker on your phone is clean.
I can't use the features described in the manual
•Check with your carrier to make sure that your subscription includes
this service.
•Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•Make sure that your SIM card contact list is not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network carrier to check service availability.
•Set up your voicemail with your carrier, so that your caller can leave
a message.
I can't access my voicemail
•Make sure that your carrier’s voicemail number is correctly entered in
"Voicemail number".
•Try later if the network is busy.
I can't send and receive MMS
•Check your phone storage as it might be full.
•Contact your network carrier to check service availability and MMS
parameters.
U3 3G 4049G_4049M_Safety Leaflet_Eng_US_V2_20170705.indd 12 2017/7/5 15:15:22