Product Info

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In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
TROUBLESHOOTING �����������������������������������������������������������������������������������
Before contacting the service center, here are some instructions to help you troubleshoot your device:
•For optimal operation, fully charge the battery.
•To improve the phone’s performance, remove unnecessary files or apps on your phone.
•To update your system software, use the System Updates command in your phone’s settings.
•To set your phone to factory default, use the Backup & Reset in the phone’s settings, All your phone data will be lost permanently. It is strongly advised
to fully back up your phone before resetting.
My phone can't be switched on
•When the phone can't be switched on, charge for at least 20 minutes to ensure the minimum battery power needed. Then switch it on again.
My phone has not responded for several minutes
•If your phone doesn’t respond, turn off your phone by pressing and holding the Power key until it turns off and then restart it again.
•If your phone has a removable battery, remove the battery and reinsert it, then restart the phone.
My phone turns off by itself
•When your phone turns off by itself, make sure that the Power key is not accidentally pressed.
•Check the battery charge level.
•Check your phone’s settings for turning off the phone at a certain time.
•If it still doesn't work, Factory reset the phone via the Backup & reset in the phone’s Settings. Make sure you have backed up your data.
My phone can't charge properly
•Make sure that you are using the proper charger that comes with the phone.
•If your phone has a removable battery, make sure that your battery is inserted properly and the battery terminal makes a good contact with the phone.
It must be inserted before plugging in the charger.
U3 3G 4049G_4049M_Safety Leaflet_Eng_US_V2_20170705.indd 10 2017/7/5 15:15:22