Product Info

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Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered.
There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your
country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever,
including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied
warranties, so the preceding limitations or exclusions may not apply to you.
TROUBLESHOOTING �����������������������������������������������������������������������������������
Before contacting the service center, here are some instructions to help you troubleshoot your device:
•To have optimal operation, fully charge the battery.
•To improve the phone’s performance, remove unnecessary files or apps on your phone.
•To update your system software, use the System Updates command in your phone’s settings.
•To set your phone to factory default, use the Backup & Reset in the phone’s settings, All your phone data will be lost permanently. It is strongly advised
to fully back up your phone before resetting.
My phone can't be switched on
•When the phone can't be switched on, charge for at least 20 minutes to ensure the minimum battery power needed. Then switch it on again.
My phone has not responded for several minutes
•If your phone doesn’t respond, turn off your phone by pressing and holding the Power key until it turns off and then restart it again.
•If your phone has a removable battery, remove the battery and reinsert it, then restart the phone.
My phone turns off by itself
•When your phone turns off by itself, make sure that the Power key is not accidentally pressed.
•Check the battery charge level.
•Check your phone’s settings for turning off the phone at a certain time.
•If it still doesn't work, Factory reset the phone via the Backup & reset in
the phone’s Settings. Make sure you have backed up your data.
My phone can't charge properly
•Make sure that you are using the proper charger that comes with
the phone.
•If your phone has a removable battery, make sure that your battery is
inserted properly and the battery terminal makes a good contact with
the phone. It must be inserted before plugging in the charger.
•Make sure that your battery is not completely discharged; if the battery
power has been discharged for a long time, it may take around 20
minutes to display the battery charging indicator on the screen.
•Make sure that charging is carried out under normal conditions (0°C
(32°F) to 40°C (104°F)).
•When abroad, check that the voltage input is compatible.
•Check that the charging port is secured or it’s not damaged.
My phone can't connect to a network or "No service" is displayed
•Try connecting to the network by moving to another physical location.
•Verify the network coverage with your carrier in your current area.
•Check with your carrier that your SIM card is valid.
•Make sure your phone’s setting is not in airplane mode.
•If you are away from your carrier’s network, you may need to enable
roaming in the phone’s settings to connect to other network. Roaming
charges may apply.
My phone can't connect to the internet
•Make sure that Cellular Data internet service is available in your wireless
service plan.
•Check your phone's settings. Make sure Cellular Data is enabled or
Wi-Fi connected.
•Make sure that you are in a place with network coverage for cellular
data or Wi-Fi internet connection.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
•Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
•Make sure that you have dialed a valid number and have touched Call
on your phone.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
•Check your subscription status with your carrier.
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in airplane mode.
U5 3G 4047A_Safety Leaflet_US_V2_20170719.indd 10-11 2017/7/19 17:47:39