Product Info

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General information ���������������������������������������������������������������������������������������
• Website for USA: www.alcatelonetouch.us
• Facebook: www.facebook.com/alcatelonetouchusa
• Twitter: www.twitter.com/alcatel1touch
• Instagram: instagram.com/actalel
• Hotline: In the United States, call 855-368-0829 for technical support. In Canada, call 855-844-6058 for technical support.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong Science Park, Shatin, NT, Hong Kong
• Electronic labeling path: Touch Settings > Regulatory & Safety or press *#07#, you can find more information about labeling
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.
On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by email to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band(850/900/1800/1900 MHz), UMTS in –5 bands(850/900/1700/1900/2100 MHz).
Protection against theft
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Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the
number the first time you use your phone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your carrier if your phone
is stolen. This number allows your phone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your phone
or specific carrier services.
TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall
be borne by the carrier exclusively.
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It depends on countries.
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Contact your network carrier to check service availability.
Warranty �����������������������������������������������������������������������������������������������������������
Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12)
months
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from the date of purchase as shown on your original invoice.
Batteries
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and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months (1) from the date
of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform your vendor and present your phone
with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired phone and accessories are entitled to a
one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any other costs.
This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):
1) Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your
phone is used,
2) Connection to any equipment not supplied or not recommended by TCL Communication Ltd.,
3) Modification or repair performed by individuals not authorised by TCL Communication Ltd. or its affiliates or your vendor,
4) Modification, adjustment or alteration of software or hardware performed by individuals not authorized by TCL Communication Ltd.
5) Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion,
oxidation…
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The warranty period may vary depending on your country.
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The life of a rechargeable mobile phone battery in terms of conversation time standby time, and total service life, will depend on the conditions of use and network
configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your phone during the first
six months after purchase and for approximately 200 more recharges.
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