User's Guide

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•Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
•Check your subscription status with your carrier (credit, SIM
card valid, etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•Check your subscription status with your carrier (credit, SIM
card valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in Airplane mode.
The caller’s name/number does not appear when a call is
received
•Check that you have subscribed to this service with your carrier.
•Your caller has concealed his/her name or number.
I can't find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume
Up/down key.
•Check the network strength.
•Make sure that the receiver, connector or speaker on your
phone is clean.
I am unable to use the features described in the manual
•Check with your carrier to make sure that your subscription
includes this service.
•Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't
be dialed
•Make sure that you have correctly recorded the number in
your file.
•Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail
•Contact your network carrier to check service availability.
I can't access my voicemail
•Make sure your carrier’s voicemail number is correctly entered.
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network operator to check service availability and
check MMS parameters.
•Verify the server center number or your MMS profile with
your carrier.
•The server center may be swamped, try again later.
SIM card PIN locked
•Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible
to other users.
•Make sure that the two phones are within Bluetooth’s detection
range.
Alcatel is a trademark of Alcatel-Lucent
and is used under license by
TCL Communication Ltd.
© Copyright 2017 TCL Communication Ltd
All rights reserved
TCL Communication Ltd reserves
the right to alter material
or technical specification
without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).